http://nlonly.pixnet.net/blog/post/29604870
曾經記錄過project due之前團隊瘋狂email討論和交換檔案的情境
時隔一年, 又來啦! 這一次居然是發生在企業倫理的課之上
http://nlonly.pixnet.net/blog/post/29604870
曾經記錄過project due之前團隊瘋狂email討論和交換檔案的情境
時隔一年, 又來啦! 這一次居然是發生在企業倫理的課之上
"The Customers' Revenge" by Dan Ariely, Harvard Business Review, December 2007
Whether the company knows it or not, Atida is a service organization that happens to sell cars, not a car-making organization that happens to provide service.
Getting the customer off the phone doesn't mean the customer is satisfied, or even finished complaining